Terms of Service

Welcome to Zivika Jewels. By accessing, browsing, or purchasing products from our website, you agree to be bound by the following Terms of Service.

We kindly request you to read these terms carefully before using our website or placing an order.

1. General

Zivika Jewels provides jewellery and related products through our website and other official sales channels.

By using our website or placing an order, you confirm that you agree to these Terms of Service, along with our Privacy Policy, Shipping Policy, and Exchange & Return Policy.

We may update or modify these Terms of Service from time to time. Any changes will become effective once they are published on our website.

2. Product Information

We make every reasonable effort to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However, please note that:

• Product colours may appear slightly different depending on your device or screen settings.

• Jewellery designs, dimensions, weight, and appearance may have minor variations.

• Handmade or specially crafted products may have slight differences, which add to their unique nature.

• Product availability is subject to change without prior notice.

We reserve the right to correct any errors, inaccuracies, or omissions relating to product information, pricing, or availability.

3. Pricing and Payments

All prices displayed on our website are listed in Indian Rupees (₹) unless stated otherwise.

Prices may change from time to time without prior notice. However, the price applicable to your order will generally be the price displayed at the time of placing the order.

Payment must be successfully completed before an order is processed, unless another payment option is specifically made available.

We reserve the right to cancel or refuse an order in cases of payment failure, pricing errors, suspected fraudulent activity, or any other reasonable circumstances.

4. Order Acceptance

Placing an order on our website does not automatically guarantee acceptance of that order.

Zivika Jewels reserves the right to accept, refuse, or cancel any order at our discretion, including situations involving:

• Incorrect pricing or product information

• Product unavailability

• Payment-related issues

• Suspected fraudulent or unauthorized transactions

• Incorrect or incomplete customer information

• Orders that appear to violate our policies or applicable laws

If an order is cancelled after payment has been successfully received, any applicable refund will be processed according to our refund policy and payment procedures.

5. Shipping and Delivery

All orders are processed and shipped according to our Shipping Policy.

Delivery timelines may vary depending on the customer's location, courier availability, public holidays, weather conditions, and other circumstances beyond our reasonable control.

Customers are responsible for providing accurate and complete shipping information while placing an order.

6. Returns and Exchanges

Returns and exchanges are subject to our Exchange & Return Policy.

Customers are requested to carefully review our policy before placing an order. Certain products may not be eligible for return or exchange depending on their nature, condition, customization, or other applicable conditions.

7. Product Care

Jewellery should be handled with proper care to maintain its appearance and quality.

Customers are encouraged to follow the jewellery care instructions provided by Zivika Jewels. Damage caused by improper handling, accidental damage, exposure to chemicals, moisture, perfumes, or improper storage may not be covered under any applicable return, exchange, or warranty policy.

8. Intellectual Property

All content available on the Zivika Jewels website, including but not limited to:

• Logos

• Brand names

• Product photographs

• Videos

• Designs

• Graphics

• Text

• Website content

is the property of Zivika Jewels or its respective content owners and may not be copied, reproduced, distributed, modified, or used without prior written permission.

Unauthorized use of our intellectual property may result in appropriate legal action.

9. Website Usage

You agree to use our website only for lawful purposes.

You must not:

• Use the website for fraudulent activities.

• Attempt to interfere with the security or functionality of the website.

• Submit false, misleading, or inaccurate information.

• Attempt unauthorized access to our systems or customer information.

• Use our website in any way that may harm Zivika Jewels or other users.

10. Limitation of Liability

Zivika Jewels makes every reasonable effort to provide accurate information and quality products.

However, to the extent permitted by applicable law, Zivika Jewels shall not be held responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms of Service is intended to limit any rights that customers may have under applicable consumer protection laws.

11. Third-Party Services

Our website may use third-party services, including payment gateways, courier partners, analytics providers, and other service providers.

Zivika Jewels is not responsible for the independent policies, actions, or services of third-party providers. Customers may be subject to the respective terms and policies of such providers.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you agree to the collection and use of information as described in our Privacy Policy.

13. Governing Law

These Terms of Service shall be governed and interpreted in accordance with the applicable laws of India.

Any disputes arising from the use of our website or purchase of products shall be subject to the applicable legal jurisdiction.

14. Contact Us

If you have any questions regarding these Terms of Service, our products, or your order, please feel free to contact us.

Zivika Jewels
Main Road, Opposite Mundra Vastralaya, Jharsuguda, Odisha
Mobile: 8249838077

Thank you for choosing Zivika Jewels. We truly value your trust and are committed to providing you with a safe, transparent, and enjoyable shopping experience. ❤️