Shipping policy

At Zivika Jewels, we take great care in ensuring that your jewellery reaches you safely, securely, and beautifully packaged. Every order is carefully checked and packed before it is dispatched from our facility.

Order Processing

  • All orders are carefully inspected and quality-checked before shipping.

  • Orders are usually processed within 1–3 business days after successful payment confirmation.

  • During special sales, festivals, holidays, or periods of high demand, processing and delivery times may be slightly longer.

Delivery Time

Once your order has been dispatched, the estimated delivery time may vary depending on your location and the courier service.

  • Metro cities: Approximately 3–7 business days

  • Other locations: Approximately 5–10 business days

Please note that delivery timelines are estimates and may be affected by courier delays, weather conditions, public holidays, or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be clearly displayed during checkout before you complete your purchase.

Zivika Jewels may also offer free shipping on selected orders or promotional offers, subject to the terms mentioned at the time of purchase.

Order Tracking

Once your order has been shipped, you will receive the relevant shipping and tracking details through the contact information provided while placing your order.

You can use these details to track the status of your shipment.

Secure Packaging

Every product is carefully inspected at Zivika Jewels before being packed and dispatched.

We take special care to ensure that your jewellery is securely packed to help protect it during transit. Our products are dispatched only after completing our internal quality and packaging checks.

Incorrect or Incomplete Address

Customers are requested to provide a complete and accurate shipping address, including the correct PIN code and contact number.

Zivika Jewels will not be responsible for delays or delivery issues caused by incorrect, incomplete, or inaccurate address information provided by the customer.

If you notice any mistake in your shipping address after placing an order, please contact us as soon as possible. We will try our best to assist you if the order has not yet been dispatched.

Delivery Issues

If your order is delayed, damaged during transit, or if you experience any delivery-related issue, please contact our customer support team as soon as possible.

We will make every reasonable effort to assist you and resolve the issue in coordination with the relevant delivery partner.

Undelivered or Returned Orders

If an order is returned to us due to an incorrect address, failed delivery attempts, refusal to accept the order, or any other reason attributable to the customer, additional shipping charges may apply for reshipping the order.

Important Note

Once an order has been successfully delivered to the address provided by the customer and marked as delivered by the courier partner, any concerns regarding the package should be reported to us promptly.

We kindly request customers to carefully check their shipping details while placing an order to ensure a smooth and hassle-free delivery experience.

Contact Us

If you have any questions regarding shipping, delivery, or your order, please feel free to contact us. Our team will be happy to assist you.

Zivika Jewels
Main Road, Opposite Mundra Vastralaya, Jharsuguda, Odisha
Mobile: 8249838077

Thank you for choosing Zivika Jewels. We truly appreciate your trust and will always strive to make your shopping experience safe, smooth, and delightful. ❤️