Refund policy

At Zivika Jewels, your satisfaction and trust mean a great deal to us. We take great care in ensuring that every order reaches you safely and in perfect condition.

Every product is carefully checked by our Zivika Jewels team before it is securely packed and dispatched. We verify the product, quantity, and applicable components to help ensure that you receive exactly what you ordered.

Returns

We are happy to offer a 10-day return policy from the date of delivery.

To be eligible for a return, we kindly request that the product be unused, unworn, undamaged, and returned in its original packaging along with all applicable tags, certificates, invoices, and complimentary items, if any.

Unfortunately, products showing signs of wear, damage, alteration, misuse, or missing components may not be eligible for return.

Exchanges

Products may be exchanged within 10 days of delivery, subject to product availability and inspection.

We kindly request that the product being exchanged be unused, unworn, undamaged, and returned in its original packaging along with all applicable tags and documents.

If the value of the new product is higher, the customer will be required to pay the difference. If the value is lower, the remaining amount will be handled according to our store policy.

Unboxing & Delivery Concerns

To help us provide a fair and smooth resolution in case of any delivery-related concerns, we kindly recommend recording a continuous and unedited video while opening your package.

If there is an issue such as an empty package, missing product, incorrect product, or missing item, we may require a clear and uninterrupted unboxing video showing the package from all sides, including the shipping label and the complete opening process.

This helps us investigate the issue properly and provide the best possible assistance. Claims without sufficient unboxing proof may be difficult for us to process.

Please be assured that every order is carefully checked, verified, securely packed, and documented by the Zivika Jewels team before dispatch. We reserve the right to investigate any unusual or suspicious claims to ensure fairness for everyone.

Return Shipping Costs

We kindly request customers to bear the return or exchange shipping costs in cases where the return is due to change of mind, personal preference, incorrect size selection, or any other reason not caused by Zivika Jewels.

However, if you receive an incorrect, damaged, defective, or different product from what you ordered, Zivika Jewels will be happy to cover the applicable return shipping costs after verifying the issue.

Any original shipping charges paid at the time of placing the order are generally non-refundable, unless the return is due to an error or fault on the part of Zivika Jewels.

How to Contact Support

If you would like to request a return or exchange, or if you have any concerns regarding your order, please contact our Zivika Jewels Customer Support Team within the applicable return or exchange period.

You can reach us through:

📞 Phone / WhatsApp: 8249838077

To help us assist you quickly, we kindly request that you provide your order number, registered name, contact details, and a clear description of your concern. Depending on the issue, we may also request relevant photographs or videos for verification.

Our customer support team will carefully review your request and guide you through the next steps.

Return & Exchange Process

We kindly request that you do not return any product without first contacting our customer support team and receiving approval and instructions.

Once your return or exchange request is approved, our team will guide you through the process. All returned products will be carefully inspected upon receipt.

Refunds or exchanges will be processed once the returned product has successfully passed our quality and authenticity checks.

Thank You for Your Understanding

We sincerely appreciate your trust in Zivika Jewels and your cooperation with our policies. These guidelines are designed to ensure a safe, fair, and smooth shopping experience for all our valued customers.

If you have any questions or need assistance, our Customer Support Team will always be happy to help.